qt99Your Privacy is Our Top Priority at

1. Introduction

qt99 (hereinafter referred to as "we", "us", or "qt99") is a trusted online gaming platform for users in Bangladesh. We offer bingo, slots, Live Casino, and Sports Betting services. This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it secure.

By registering or continuing to use the qt99 platform, you agree to this Privacy Policy. Please read it carefully before using the platform for the first time. If you have any concerns, contact our support team.

Our Privacy Policy is updated regularly. Any changes will be reflected in the updated date at the top of the page, and members will be notified directly of any significant updates.

2. Information We Collect

To provide our services on qt99 and improve your experience, we collect certain information. This falls into two categories — what you provide directly, and what is collected automatically while you use the platform.

3. How We Use Collected Information

We only use the information we collect for specific, legitimate purposes. Under qt99's Privacy Policy, member data is never used for unrelated reasons.

• Account Creation and Management: Your information is used for registration, login, and account verification.
• Transaction Processing: Financial details are required to process deposits and send withdrawals.
• Service Improvement: We analyze your gaming habits to improve the overall platform experience.
• Fraud Prevention: Data is analyzed to identify multiple accounts or suspicious activity.
• Customer Support: Your information helps us resolve issues and provide support.
• Legal Obligations: Data required to meet regulatory requirements is retained accordingly.
• Marketing Communications: You will only receive offers and promotions with your consent, and you can opt out at any time.
• Responsible Gaming: Data is analyzed to detect unusual gaming patterns and provide assistance to members.

4. Information Sharing & Disclosure

Qt99 never sells your personal information to third parties for commercial purposes. However, limited data may be shared in the specific circumstances outlined below.

• Payment Providers: Limited data is shared with mobile banking partners such as bKash, Nagad, or Rocket to verify transactions.
• Technology Partners: Some technology service providers require access to specific data to operate the platform, and are bound by strict confidentiality agreements.
• Law Enforcement: Information may be disclosed to authorities when required by a court order or lawful legal request.
• Anti-Money Laundering: Reporting suspicious financial activity to the relevant regulatory authority is a legal obligation.
• Business Changes: In the event of a change in ownership of qt99, data may be transferred, but the new owner will be bound by the same Privacy Policy.

5. Data Security Measures

Qt99 uses industry-standard security technology to keep your information safe. Our security infrastructure is continuously updated to protect member data against the latest cyber threats.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, ensuring bank-level security.
• Two-Factor Authentication: OTP verification at login prevents unauthorized access to your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active around the clock.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Regular secure backups of your data are maintained to prevent any loss of information.
• Staff Training: All qt99 staff are trained in data protection and bound by confidentiality agreements.

6. Cookie Policy

The qt99 website and app use cookies to enhance your experience. Cookies are small files stored on your device that help remember your preferences on future visits.

• Essential Cookies: These cookies cannot be disabled as they are required for login sessions and security.
• Performance Cookies: Collects anonymous data to measure site speed and performance.
• Functional Cookies: Remembers language preferences, theme, and other personal settings.
• Analytics Cookies: Anonymous statistics are collected to understand which pages are used most.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7. Your Rights

Under qt99's Privacy Policy, every member has fundamental rights over their own data. We respect these rights and are committed to upholding them.

• Right to Access: To find out what information we hold about you, submit a request to our support team.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: After your account is closed, you may request deletion of your data, except where retention is required by law.
• Right to Object to Processing: You may object to your data being used for marketing purposes.
• Data Portability: You can request a copy of your data in a readily readable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

8. Data Retention Period

Qt99 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: Retained for as long as your account is active and for up to 5 years after closure for legal purposes.
• Financial Transactions: Retention of up to 7 years is mandatory under anti-money laundering laws.
• Gaming History: Retained for up to 3 years to support responsible gaming and dispute resolution.
• Support Conversations: Retained for up to 1 year for troubleshooting purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

9. Protection of Minors' Data

Qt99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Date of birth is verified at registration. Users under 18 are not permitted to register.
• Age is verified during KYC verification.
• If a minor has registered by any means and we become aware of it, their account will be immediately closed and all associated data will be deleted.
• Parents with concerns are welcome to contact our support team.

10. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our support team. We will respond as promptly as possible.

• Email: [email protected] (typically responds within 24 hours)
• Live Chat: Platform chat support is active 24/7
• Response Time: Simple queries are typically resolved within 24 hours; complex matters may take up to 30 business days.